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WANT TO TALK?

How we can help?


Speak in confidence

• FLUX offers a free and confidential service for young people
• This means that information that you share will be treated respectfully and sensitively by FLUX staff
• FLUX may need to share what you tell us where we believe that you may be:

  • at risk of serious harm
  • unable to competently receive support or advice
  • a risk to yourself or others
  • at risk of serious offending behaviour

• But, wherever possible, FLUX staff will ask your permission before sharing information
• The first time you meet with FLUX, we will clearly explain how confidentiality works and answer any questions you have.

If you have any questions or concerns about confidentiality please phone, fax, or email FLUX – you won’t have to give your name if you don’t want to.

Getting started

• When you contact FLUX for the first time, you will be asked for some basic information, including:

  • your name
  • your address
  • a contact telephone number
  • your age
  • the reason for your call

We would like this information so that we can do our best to help you and will not share what you tell us with anyone unless it is absolutely necessary.

What happens next

• Within 5 working days, a FLUX worker will contact you to arrange a meeting at a place and time that best suits you.
• Within 10 working days of your first meeting, you and a FLUX worker will begin an assessment – in other words, you’ll put together a detailed picture of you, your life, your substance use and, most importantly, what you want to achieve through your work with FLUX. This assessment will happen at a pace you set, so that you feel comfortable discussing what you want to achieve.
• Within 10 working days of completing the assessment, you and the FLUX worker will discuss, agree and sign a care plan that will form the basis of the work you want to do with FLUX in order to achieve your goals.

More help from FLUX

Each Tuesday morning (10am – 1pm) and Thursday afternoon (2pm – 5pm), a FLUX worker is available if you need to talk. Just phone 01225 759944 or 01225 759945.

 

 
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